Shipping Policy
Thank you for visiting and shopping at hockeyprostores.com. The following are the terms and conditions that constitute our Shipping Policy. We have designed this policy to provide you with clear and comprehensive information about our shipping processes, delivery timelines, and associated costs.
Domestic Shipping
We are proud to offer shipping services throughout the country. All orders are processed and shipped from our fulfillment centers. Orders are not shipped or delivered on weekends or national holidays.
- Processing Time: All orders require processing time before they are shipped. Orders are typically processed and handed off to our shipping carriers within 1-3 business days after the order is placed. During peak seasons, sale events, or due to unforeseen circumstances, processing times may be extended. You will receive a shipping confirmation email with tracking information once your order has been shipped.
- Shipping Methods and Costs: We offer a variety of shipping options to meet your needs. The available methods and associated costs will be displayed at checkout and are calculated based on the shipping destination, package weight, and the delivery speed you select. Standard shipping is typically delivered within 5-10 business days after processing. Expedited shipping options (such as 2-day or 3-day air) are available for most locations for an additional fee.
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s) and a link to track your package. You can also track your order by logging into your account on our website.
- Shipping Destinations: We currently ship to all addresses within the country. We do not ship to P.O. Boxes. Please ensure your shipping address is correct, as we are not responsible for orders shipped to an incorrect address provided by you.
International Shipping
At this time, hockeyprostores.com does not offer international shipping outside of our domestic territory. We are unable to process orders with shipping addresses outside of the country.
Undeliverable and Lost Packages
- Address Issues: It is the customer’s responsibility to provide a complete and accurate shipping address. If a package is returned to us due to an incorrect, insufficient, or incomplete address provided by the customer, we will contact you to arrange for re-shipment. Please note that additional shipping fees will be required to re-ship the order.
- Carrier Issues: If your tracking information indicates that your package was delivered but you have not received it, please contact your local postal office and the shipping carrier directly to initiate an inquiry. If a package is lost in transit by the carrier, we will file a claim on your behalf and, upon carrier confirmation, will either reship your items or provide a refund. We are not liable for packages that are marked as delivered by the carrier.
Customs, Duties, and Import Taxes
This section is not applicable as we do not currently ship orders internationally. For domestic orders, all prices displayed on our website are in the local currency and no additional domestic customs or duties are applied.
Returns and Shipping Damages
If you receive a damaged item, please contact our customer service team immediately via the contact form on our website. You may be required to provide photographs of the damaged product and its packaging. We will review each case individually and work towards a satisfactory resolution, which may include sending a replacement or issuing a refund. Please note that original shipping costs are non-refundable for returns that are not a result of our error. For more details, please refer to our Return Policy.
Changes to This Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions about our Shipping Policy, please do not hesitate to contact us through the form provided on our website.