Frequently Asked Questions (FAQ)
Welcome to the hockeyprostores.com FAQ page. We’re here to provide clear and straightforward answers to your questions about our store, our products, and how we operate. Can’t find what you’re looking for? Please don’t hesitate to contact our customer service team.
About Our Store & Products
1. What is hockeyprostores.com?
hockeyprostores.com is an independent, online retailer specializing in premium ice hockey equipment and accessories. We are dedicated to providing players of all levels with the best gear to enhance their performance on the ice.
2. Who do you source your products from?
All of our products are sourced directly from our partner, a world-renowned leader and innovator in the hockey retail space. This partnership allows us to offer you an extensive selection of authentic, high-quality gear, from the latest skate models and hockey sticks to cutting-edge maintenance tools like the Sparx Sharpening Machine.
3. Are your products authentic?
Absolutely. We are an authorized retailer for the products we carry. Every item is 100% authentic and sourced directly, ensuring you receive genuine, first-quality merchandise that meets the highest industry standards.
4. Why should I buy from you?
We offer a more curated and personalized shopping experience. Our team focuses on providing exceptional customer service, helping you navigate the vast selection to find the perfect gear for your needs.
Ordering & Payment
5. How do I place an order?
Simply browse our website, select your desired items, and add them to your cart. Proceed to our secure checkout, where you will enter your shipping details and payment information.
6. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal for a fast and secure checkout.
7. Is my personal and payment information safe?
Yes. We take your privacy and security very seriously. Our website uses SSL (Secure Sockets Layer) encryption technology to protect all your personal and financial data during transmission. We do not store your full payment details on our servers.
Shipping & Delivery
8. Where do you ship from?
All orders are processed and shipped directly from our partner’s state-of-the-art warehouse facilities in the United States. This ensures your order is handled with expert care and shipped efficiently.
9. What are my shipping options and costs?
We offer several shipping options at checkout, including standard and expedited services. The shipping cost is calculated automatically based on the weight of your items and your delivery address. You will see the final shipping cost before you complete your purchase.
10. How long will it take to receive my order?
Processing times are typically 1-2 business days. Delivery times depend on the shipping method you select at checkout and your location. Standard shipping within the United States usually takes 3-7 business days after processing.
11. Do you ship internationally?
Currently, we primarily ship within the United States. Please contact us if you have an international shipping inquiry, and we will do our best to accommodate your request.
Returns, Exchanges & Warranty
12. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We offer a 30-day return policy for most new, unused items in their original packaging. For hygiene reasons, certain items like mouthguards or used skate blades may not be eligible. Please see our full [Returns & Exchanges Policy] for detailed instructions.
13. How do I start a return or exchange?
Please contact our customer service team at [insert your email address here] to initiate a return or exchange. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.
14. What about manufacturer warranties?
All manufacturer defects are covered by the original manufacturer’s warranty. Please contact us with your order number and details of the issue, and we will facilitate the warranty claim process with our partner on your behalf.
Customer Service
15. I need help choosing the right gear. Can you help?
Of course! This is what we specialize in. Our team consists of hockey enthusiasts with firsthand experience. Please contact us with your position, skill level, and what you’re looking for in your gear, and we will be happy to provide personalized recommendations.
16. How can I contact you?
The best way to reach us is via email. We strive to respond to all inquiries within 24 hours during business days.
Thank you for choosing hockeyprostores.com